Privacy Policy

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1. General Information

As of May 25, 2018, the General Data Protection Regulation (GDPR) entered into force. The regulation aims to ensure the protection of personal data of individuals in all EU Member States and to harmonize the rules for their processing.

Hotel Mercury complies with all applicable requirements, collecting only data necessary for the provision of services and processing it lawfully and responsibly.

 

2. Scope of the Privacy Policy

This Privacy Policy aims to inform you about what personal data we collect, the purposes of processing, the conditions under which we provide access to it, and your rights.

2.1 Information about the Data Controller

Name: Hotel Mercury
Company: INTENSO LTD
Company ID: 201900289
Data Protection Officer: Diana Mircheva
Email: d.mircheva@intenso.bg
Phone: +359 879 669 907

2.2 Supervisory Authority

Commission for Personal Data Protection
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Phone: +359 2 915 3 518
Email: kzld@government.bg / kzld@cpdp.bg
Website: www.cpdp.bg⁠

Hotel Mercury is a data collector of personal data (i.e., information that identifies a specific individual, such as name or email address) collected from and about you through the website.

This Privacy Policy applies to all users, including those who use the website without being registered or subscribed to any services.

 

3. Types of Personal Data We Collect

Hotel Mercury may collect only the following data:

  • first and last name
  • phone number
  • email address
  • provided by you when filling out contact forms on the website.

We do not collect special categories of personal data such as:

  • racial or ethnic origin
  • political opinions
  • religious or philosophical beliefs
  • trade union membership
  • genetic data
  • biometric data used for unique identification
  • health-related data
  • data concerning a person’s sex life or sexual orientation
  • data relating to criminal convictions and offences

 

4. Purposes of Data Processing

The primary purpose of collecting your personal data is to provide access to the website and the services of Hotel Mercury, as well as to facilitate your interaction with such services.

Currently, we process your data for the following purposes:

  • handling inquiries
  • providing assistance
  • personalized communication

Providing your personal data is not mandatory. However, if you choose not to provide it, you may not be able to use certain features of the website.

At present, we do not process your data for the purpose of sending:

  • offers
  • marketing communications

If such activities are introduced in the future, this will only be done with your prior consent.

 

5. Principles of Data Protection

The security of your data is a priority. For this purpose, Hotel Mercury has implemented appropriate administrative, technical, and physical measures to protect your personal data against loss, theft, unauthorized use, disclosure, or modification.

 

6. Data Retention Period

We will retain your personal data only for the period necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy.

In all cases, personal data collected for the purposes described in Section 4 will be retained for as long as necessary to provide access to the website.

At the end of the retention period, your personal data will be deleted, anonymized, or aggregated.

 

7. Transfer of Personal Data for Processing

Hotel Mercury may, at its discretion, transfer part or all of your personal data to data processors for the purposes of processing, in compliance with Regulation (EU) 2016/679.

 

8. Transfer of Personal Data outside the EU

Your personal data may be transferred outside the European Union, provided that an adequate level of data protection is ensured in accordance with applicable legislation.

 

9. Your Rights

You have the right to:

  • access your personal data
  • rectification
  • erasure (“right to be forgotten”)
  • restriction of processing
  • data portability
  • objection to processing

10. Updates to this Privacy Policy

Hotel Mercury reserves the right to amend or update this Privacy Policy in order to ensure compliance with applicable legislation.